Shipping policy

Thank you for choosing Syndicate Souls for your clothing needs. We are committed to providing you with high-quality products and a seamless shopping experience. Please take a moment to read our Shipping Policy to understand our shipping process, timelines, and related information.

1. Shipping Destinations: We currently offer shipping within the United States and select international destinations. For a complete list of countries we ship to, please refer to our website's shipping information page.

2. Processing Time: Order processing typically takes 1-3 business days after payment confirmation. During peak seasons or promotional events, processing times might be slightly longer. You will receive an email confirmation once your order has been processed and shipped.

3. Shipping Methods: We offer a range of shipping methods to suit your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.
  • Expedited Shipping: Estimated delivery within 2-3 business days.
  • International Shipping: Delivery times vary depending on the destination and shipping method chosen.

4. Shipping Costs: Shipping costs are calculated based on your shipping address, selected shipping method, and order weight. You can view the shipping cost during the checkout process before confirming your order.

5. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Please allow up to 24 hours for the tracking information to become active.

6. Order Changes and Modifications: We understand that mistakes can happen. If you need to make changes to your order, such as the shipping address or item selection, please contact our customer service team as soon as possible. We'll do our best to assist you, but please note that changes cannot be guaranteed once the order has been processed.

7. Customs and Import Duties (International Orders): For international orders, customs and import duties may apply depending on your country's regulations. Any additional charges for customs clearance must be borne by the recipient; Syndicate Souls has no control over these charges and cannot predict their amount. Customs policies vary widely from country to country; please contact your local customs office for further information.

8. Delayed or Lost Shipments: In the rare event of a delayed or lost shipment, please contact our customer service team. We will work with our shipping partners to investigate the issue and provide you with a solution as quickly as possible.

9. Shipping Holidays: Please note that our shipping operations may be affected on national holidays or during special events. During such times, there might be a slight delay in processing and shipping orders.

By placing an order with Syndicate Souls, you acknowledge and agree to the terms and conditions outlined in this Shipping Policy. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team for assistance.

Thank you for choosing Syndicate Souls for your fashion needs. We appreciate your business and look forward to serving you!